We are interested in developing long-term relationships with our participants.  If you are not satisfied for any reason please let us know and we will work with you to find an equitable solution.


What’s your grievance procedure and refund policy for Face-to-Face Trainings?

Participants will be allowed to request a full refund one-week prior to participation in the course. If the refund is requested three days prior to the date for in face training a 50% refund will be provided.  If the cancellation notice is received less than three days prior to the date of face-to-face training a 25% refund will be provided


What’s your grievance procedure and refund policy for Online or Distance LearningTrainings?

It is understood that sometimes emergencies occur that result in cancellation.  The trainer sets time aside specifically for the course and may have scheduled a phone session or Webinar to support the course.  Last minutes cancellations can be very stressful and result in loss.  A 72-hour notice of cancellation is required in order to receive a full refund.

Once the course has begun and participation has occurred there will be no refund available.


Do you have customer service?

Of course! Dr. Steffen has over 12 years experience providing customer service and will be happy to assist you!